A breakthrough in business intelligence
Cognition360 is a powerful Data Warehouse and Business Analytics platform to transform the efficiency and profitability of your business
For MSPs of all sizes, Cognition360 takes data from an MSP’s PSA, RMM and other applications and ‘transforms’ that data into real-time reports and analytics critical to managing an MSP’s KPIs.
The first data warehouse optimized for ConnectWise, and combined with powerful reporting tools
Takes the reporting load
off the production server
Predictive analysis and “what if” scenario capability: The application of powerful business rules and historical recording provide a basis to view and understand trends
Data you can trust: Immediately improve efficiency. Empower the ability to ask deeper questions
Built-in self-service capability. PLUS a robust library of existing reports
Multiple data sources and drill-down capability, brought together to provide valuable insights
See how Cognition360 works. Scroll down to view real-life use cases showing how Cognition360 can:
- Boost the profitability of customer agreements.
- Boost engineer productivity and realization.
- Reveal your Ticket lifecycle.
- Capture lost revenue from your Book to Bill process.
Scroll down to see sample reports or book a live demo.
Boost the profitability of customer agreements
These reports track key metrics affecting the profitability of Service Agreements. Depending on the agreement, a target is calculated for hours and dollars each month. It is easy to compare the target against what actually happened. Understanding trends is critical. Cognition360’s data warehouse enables reporting on data over time, despite ConnectWise not recording historic values.
The screen shot illustrated shows labor against targets for the customer “Consolidated Technologies”. Some points to note:
The trend is tracking towards target. Higher than target is common for a new customer but it is important to take actions to ensure the hours (and thus dollars) spent on a customer are trending in the right direction.
Note the increase in July – and then the result of action taken to change the agreement and correct the trend.
In September hours increase slightly but the costs remain flat – this is likely to be through better resource utilization – for example using the service desk (which typically have a lower hourly cost) to solve incidents rather than a higher level engineer.
Boost engineer productivity and realization
These reports track and manage service engineer time, quickly identifying, for example, when engineers are not accurately recording their time. Categories can be defined that allow visibility as to the amount of productive time, chargeable time (either via a MSA agreement or via invoice) and billable time (Invoiced time).
This screen shot shows a team of five. Points to consider:
One of the team (Milda) did not enter all their time for September.
Four of the five are below target for Chargeable (Chargeable includes hours against an agreement as well as billable hours).
Note also that there were no “non-productive” hours recorded. Non-productive hours are work types such as Sales Admin and Ticket Admin (configurable per Cognition360 tenant).